Effective date: August 20, 2026
Last updated: August 20, 2026
Generative Digital LLC (“Generative Digital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through generativedigital.com (the “Site”), how we use and share it, and the choices and rights you have.
Generative Digital LLC is a limited liability company organized in the State of Utah, located in Herriman, Utah. We provide search engine optimization (SEO), generative engine optimization (GEO/AEO), digital audits, and website development services.
If you do not agree with this Policy, please do not use the Site.
1. Quick summary
- We collect the information you send us through forms and email, plus limited technical and usage data collected automatically through cookies and similar technologies.
- We use advertising and analytics tools that may set cookies or pixels. In regions that require it, these load only after you consent through our cookie banner.
- We do not sell your personal information for money. However, our use of advertising cookies may qualify as “selling” or “sharing” for cross-context behavioral advertising under certain U.S. state laws, and you can opt out at any time.
- You have rights to access, correct, delete, and opt out. See Section 9.
- Questions: hello@generativedigital.com.
2. Information we collect
2.1 Information you provide directly
- Contact and inquiry information. Name, email address, phone number, company name, website URL, and the content of any message you send through our contact forms, booking tools, or by email.
- Engagement information. If you become a client, information necessary to deliver services, including business details, marketing goals, and account access you choose to grant us.
- Billing information. Billing name, address, and transaction records. Payment card details are collected and processed directly by our third-party payment processors. We do not store full payment card numbers.
- Correspondence. Records of communications between you and us, including support requests and meeting notes or recordings where you have been notified and, where required, have consented.
2.2 Information collected automatically
When you visit the Site, we and our service providers may automatically collect:
- IP address and approximate location derived from it
- Browser type, operating system, device type, and screen characteristics
- Pages viewed, time on page, scroll depth, clicks, and navigation paths
- Referring URL, exit pages, and search terms that brought you to the Site
- Date and time stamps, and unique or pseudonymous identifiers stored in cookies or local storage
2.3 Information from third parties
We may receive information about you from advertising and analytics platforms, business contact databases, referral partners, and publicly available sources, subject to those parties’ terms and applicable law.
2.4 Sensitive information
We do not intentionally collect sensitive personal information such as government identifiers, precise geolocation, biometric data, health information, racial or ethnic origin, religious beliefs, or sexual orientation. Please do not submit such information to us through the Site.
3. Cookies and tracking technologies
We use cookies, pixels, tags, software development kits, and similar technologies. We group them into the following categories:
- Strictly necessary. Required for the Site to function, including security, load balancing, and remembering your cookie preferences. These cannot be switched off.
- Statistics / analytics. Help us understand how visitors use the Site so we can improve it.
- Marketing / advertising. Used to measure advertising performance and to show you relevant advertising on other platforms. These may involve sharing identifiers with advertising partners.
- Preferences / functional. Remember choices you make, such as language or region.
The specific technologies we use may include Google Analytics 4, Google Ads and Google Tag Manager, the Meta (Facebook) Pixel, the LinkedIn Insight Tag, Microsoft Advertising and Microsoft Clarity, and similar tools. A current, itemized list of the cookies actually in use on the Site, including their purpose and duration, is available in our cookie policy and cookie settings panel, which you can open at any time from the link in the Site footer.
Consent. Where required by law, non-essential cookies are set only after you give consent through our cookie banner. You may withdraw or change your consent at any time using the cookie settings link in the footer. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Browser signals. We honor the Global Privacy Control (GPC) and similar universal opt-out mechanisms as a valid request to opt out of the sale or sharing of personal information where applicable law requires.
4. How we use information
We use personal information to:
- Respond to inquiries, provide quotes, and communicate with you
- Provide, maintain, and improve our services and the Site
- Process transactions, invoice, and collect payment
- Measure and improve the performance of our marketing, including advertising attribution
- Send service messages and, where permitted or with your consent, marketing communications you may unsubscribe from at any time
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Comply with legal obligations and establish, exercise, or defend legal claims
4.1 Legal bases (EEA, UK, and Switzerland)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Consent — for non-essential cookies, marketing communications, and any optional processing. You may withdraw consent at any time.
- Performance of a contract — to deliver services you have engaged us for and to take steps at your request before entering a contract.
- Legitimate interests — to operate and secure the Site, understand aggregate usage, and pursue business development, where those interests are not overridden by your rights.
- Legal obligation — to meet tax, accounting, and other legal requirements.
5. How we share information
We disclose personal information to:
- Service providers and processors who perform work on our behalf, including website hosting, email delivery, analytics, advertising, customer relationship management, scheduling, file storage, accounting, and payment processing. They are permitted to use the information only to provide services to us.
- Advertising and analytics partners, where you have consented or where permitted by applicable law, for measurement and interest-based advertising.
- Professional advisors such as lawyers, accountants, and insurers.
- Legal and safety recipients, when we believe disclosure is reasonably necessary to comply with law or legal process, enforce our agreements, or protect the rights, property, or safety of any person.
- Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
We do not disclose personal information to third parties for their own independent marketing purposes without your consent.
5.1 “Sale” and “sharing” under U.S. state law
We do not sell personal information in exchange for money. However, when advertising cookies and pixels are active, identifiers and browsing activity may be disclosed to advertising partners in a way that certain state privacy laws define as a “sale” or as “sharing” for cross-context behavioral advertising, and that may constitute “targeted advertising.”
You may opt out at any time by using the cookie settings link in the Site footer, by enabling Global Privacy Control in your browser, or by emailing us at hello@generativedigital.com. We do not knowingly sell or share the personal information of consumers under 16 years of age.
6. Client data and our role as a service provider
When we deliver services to a client, we may access personal information contained in that client’s systems, such as website analytics, search console data, advertising accounts, customer relationship records, and content management systems. For that information, the client is the controller or business and Generative Digital acts as a processor or service provider.
We process such information only on the client’s documented instructions, only for the purposes of delivering the engaged services, and we do not sell it or use it for our own independent purposes. Our handling of client data is governed by the applicable services agreement and any data processing addendum. Individuals whose data is held by one of our clients should direct privacy requests to that client.
7. Retention
We keep personal information only as long as necessary for the purposes described in this Policy, which generally means:
- Inquiry and contact records — up to 24 months after the last meaningful contact, unless you become a client.
- Client engagement and deliverable records — for the term of the engagement and up to 7 years afterward, to meet contractual, tax, and recordkeeping obligations.
- Billing and transaction records — as required by applicable tax and accounting law, typically 7 years.
- Analytics and advertising data — per the retention settings of the relevant platform, typically 2 to 26 months.
We may retain information longer where necessary to resolve disputes, enforce agreements, or comply with law. When information is no longer needed, we delete it or de-identify it.
8. Security and international transfers
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and multi-factor authentication on business-critical accounts. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We are based in the United States and our service providers may process information in the United States and other countries. If you are located in the EEA, UK, or Switzerland, your information may be transferred to countries that do not provide the same level of data protection as your home country. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
9. Your privacy rights
9.1 Rights under U.S. state privacy laws
Depending on your state of residence, you may have the right to:
- Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of recipients
- Correct inaccurate personal information
- Delete personal information we hold about you
- Obtain a portable copy of your personal information
- Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling
- Limit the use of sensitive personal information
- Not be discriminated against for exercising these rights
These rights and their exact scope vary by state, including under the California Consumer Privacy Act as amended by the CPRA, the Utah Consumer Privacy Act, the Virginia CDPA, the Colorado Privacy Act, the Connecticut Data Privacy Act, and comparable laws in other states.
9.2 Rights under the GDPR and UK GDPR
If you are in the EEA, UK, or Switzerland, you may have the right to access, rectify, erase, restrict processing of, and port your personal information, to object to processing based on legitimate interests or direct marketing, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.
9.3 How to exercise your rights
Email hello@generativedigital.com with the subject line “Privacy Request” and tell us which right you wish to exercise. We will verify your identity by reasonable means, which may include confirming information we already hold or verifying control of the email address associated with our records. We will not use verification information for any other purpose.
We respond within 45 days where U.S. state law applies, and may extend once by an additional 45 days with notice. We respond within one month where the GDPR applies, extendable by two further months for complex requests.
Authorized agents. You may use an authorized agent to submit a request. We may require written proof of authorization and may require you to verify your identity directly.
Appeals. If we decline your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” We will respond in writing with the outcome and our reasoning within 45 days. If your appeal is denied, you may contact your state attorney general.
10. Marketing communications
You can opt out of marketing emails at any time using the unsubscribe link in any marketing message or by emailing us. We will still send transactional and service messages related to an active engagement.
11. Children’s privacy
The Site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.
12. Third-party sites and content
The Site may link to third-party websites, tools, or embedded content. We do not control those parties and are not responsible for their privacy practices. Review their privacy policies before providing information.
13. Changes to this Policy
We may update this Policy from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.
14. Contact us
Generative Digital LLC
Herriman, Utah, United States
Email: hello@generativedigital.com
Web: generativedigital.com
For privacy questions, requests, or complaints, email us with the subject line “Privacy Request.” We aim to acknowledge all privacy correspondence within five business days.